Customer Relations Representative in Montreal

Become a vital part of Air Canada Vacations as a Customer Relations Representative in Montreal. Utilize your expertise in communication and problem-solving to enhance customer experiences and resolve inquiries effectively.
This full-time permanent position focuses on responding to post-travel complaints from customers and travel agents. Your analytical skills and ability to deliver timely resolutions will promote customer satisfaction. An understanding of the travel industry will be beneficial for success.
Key Responsibilities:
• Resolve post-travel claims and complaints efficiently
• Gather information for effective complaint resolutions
• Maintain professionalism in all customer communications
• Ensure timely updates and responses to queries
• Document case information accurately for quality assurance
Requirements:
• DEC in Tourism, Business, or a related field
• 2 years’ experience in customer relations or claims
• Bilingual in French and English
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