Allergan
Customer Relations Analyst at AbbVie
Job Description
Engage with customers as a Customer Relations Analyst at AbbVie, managing inquiries and complaints efficiently in a dynamic environment. This role emphasizes collaboration with various teams to enhance customer satisfaction.
The Customer Relations Analyst position requires a strong grasp of customer service principles and effective communication skills. You will manage customer complaints through various channels, report adverse events, and facilitate medical inquiries to the appropriate departments. Additionally, your role is crucial in challenging customer processes to drive efficiencies and deliver superior service.
Key Responsibilities:
• Manage customer inquiries through email, fax, and telephone
• Report adverse events per established policies
• Update monthly KPI statistical reports
• Communicate trends and issue resolutions to management
• Assess temperature excursion requests for validation
Requirements:
• 2‑3 years in Customer Relations, preferably ...
The Customer Relations Analyst position requires a strong grasp of customer service principles and effective communication skills. You will manage customer complaints through various channels, report adverse events, and facilitate medical inquiries to the appropriate departments. Additionally, your role is crucial in challenging customer processes to drive efficiencies and deliver superior service.
Key Responsibilities:
• Manage customer inquiries through email, fax, and telephone
• Report adverse events per established policies
• Update monthly KPI statistical reports
• Communicate trends and issue resolutions to management
• Assess temperature excursion requests for validation
Requirements:
• 2‑3 years in Customer Relations, preferably ...