ABBVIE
Customer Relations Analyst at AbbVie
Job Description
Elevate your career as a Customer Relations Analyst with AbbVie on a 6-month contract. Focus on managing customer inquiries with professionalism and efficiency in this full-time role.
AbbVie seeks a Customer Relations Analyst to handle customer product complaints and inquiries effectively. Ideal candidates will possess 2-3 years of customer relations experience, preferably within the pharmaceutical field. This role requires exceptional communication skills and the ability to navigate complex customer interactions with empathy and precision.
Key Responsibilities:
• Manage customer inquiries via email, fax, and phone
• Ensure adverse events are reported to Pharmacovigilance
• Update statistical reports for monthly KPI reporting
• Communicate key complaints and trending data to management
• Escalate high-impact complaints as necessary
Requirements:
• 2-year CEGEP degree in Business or related field
• 2-3 years of experience in customer relations
• Strong p...
AbbVie seeks a Customer Relations Analyst to handle customer product complaints and inquiries effectively. Ideal candidates will possess 2-3 years of customer relations experience, preferably within the pharmaceutical field. This role requires exceptional communication skills and the ability to navigate complex customer interactions with empathy and precision.
Key Responsibilities:
• Manage customer inquiries via email, fax, and phone
• Ensure adverse events are reported to Pharmacovigilance
• Update statistical reports for monthly KPI reporting
• Communicate key complaints and trending data to management
• Escalate high-impact complaints as necessary
Requirements:
• 2-year CEGEP degree in Business or related field
• 2-3 years of experience in customer relations
• Strong p...