Rakuten

Customer Quality Improvement Specialist - Quality Management Support Office, Group Quality Department (GQD)

📍 Location
Japan, Tokyo
⏰ Job Type
Full time
📅 Posted
February 22, 2026

Job Description

Description

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Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures

Department Overview

This position is to be employed by Rakuten Group, Inc. and expected to work on assignments commissioned by Rakuten Mobile, Inc.
Rakuten Mobile, Inc. has entered the carrier business with innovative technologies and a forward-looking approach, continuously taking on challenges to deliver compelling services.
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