Inter IKEA Systems B.V.
Customer Operations Manager II at IKEA
Job Description
Drive customer satisfaction as the Customer Operations Manager II at IKEA. Your expertise in leadership and sales will help shape an inviting shopping environment.
At IKEA, we value making an impact through customer relations. In this role, you will leverage your three years of experience leading teams in dynamic environments. You will take accountability for the customer operations strategy, focusing on improving customer service and achieving operational excellence through collaboration and coaching.
Key Responsibilities:
• Manage customer experience in a safe, welcoming environment
• Lead and implement Customer Operations initiatives
• Foster a customer-first culture with team collaboration
• Set performance standards and ensure they are met
• Provide coaching to team members for goal achievement
Requirements:
• 3+ years in a leadership role in sales or retail
• High-level customer service and assessment skills
• Strong passion for IKEA's sustainabil...
At IKEA, we value making an impact through customer relations. In this role, you will leverage your three years of experience leading teams in dynamic environments. You will take accountability for the customer operations strategy, focusing on improving customer service and achieving operational excellence through collaboration and coaching.
Key Responsibilities:
• Manage customer experience in a safe, welcoming environment
• Lead and implement Customer Operations initiatives
• Foster a customer-first culture with team collaboration
• Set performance standards and ensure they are met
• Provide coaching to team members for goal achievement
Requirements:
• 3+ years in a leadership role in sales or retail
• High-level customer service and assessment skills
• Strong passion for IKEA's sustainabil...