Customer Operations Automation Lead

This is a remote position. Customer Operations Automation Lead Remote (India) | Contour Education Also searched as: CX Automation Specialist, AI Solutions Engineer, AI Automation Engineer, Conversational AI Developer, Chatbot Developer, CRM Automation Engineer, AI Implementation Specialist, HubSpot Automation Specialist, Customer Support Automation, AI Automation Consultant, Customer Service AI Specialist We have six customer inboxes handling thousands of student and family queries: email, web forms, tickets, and (later) calls. Today, humans answer every single one. We want an AI and automation layer that handles the routine volume so humans only touch what genuinely needs a human. If you have built customer automation before, even once, and you can show us what you shipped and what it changed, this is for you. Your first task is a real one. Part of our process is showing you our actual billing or service inbox and asking how you would automate it. No abstract case study. The real thin...