Customer Journey Expert - ING España & Portugal (Granada)

Position Overview

At ING we are looking for a Customer Journey Expert (CJE) to join our Growth and New Segments area of Daily Banking & Savings Tribe, supporting the development of Cuenta START for younger sub‑segments.

Key Responsibilities

• Own end‑to‑end customer journeys: design, align, and evolve journeys from ideation to production, ensuring full definition across business, legal, compliance and technical domains.
• Drive delivery from idea to production: translate business needs into actionable requirements; define User Stories; support backlog refinement and ensure iterative MVP delivery until rollout.
• Lead cross‑functional alignment: work closely with Legal, Compliance, Fraud, Architecture and Tech to ensure robust, compliant, and scalable solutions.
• Act as Business Guardian: ensure journeys meet regulatory and internal standards, safeguarding customer and business integrity.
• Be strongly data‑driven: extract, ...