Desjardins
Customer-Focused Reception Agent
Job Description
Join Desjardins Group as a full-time Member Reception Agent, providing exceptional customer service and support to members on-site. Your role will center around authentic interactions and effective problem-solving in a welcoming environment.
In this position, you will warmly greet members and accurately assess their needs to ensure they receive optimal assistance. By effectively utilizing tools and channels, you will empower customers while ensuring their satisfaction as they navigate their service needs. Your contribution is essential to maintaining the service excellence Desjardins is known for.
Key Responsibilities:
• Greet members and assess needs promptly
• Direct customers to service tools and resources
• Ensure reasonable waiting times in the reception area
• Assist in scheduling appointments as needed
• Maintain communication and route calls efficiently
Requirements:
• High school diploma in a related area
• At least two years of relevant experienc...
In this position, you will warmly greet members and accurately assess their needs to ensure they receive optimal assistance. By effectively utilizing tools and channels, you will empower customers while ensuring their satisfaction as they navigate their service needs. Your contribution is essential to maintaining the service excellence Desjardins is known for.
Key Responsibilities:
• Greet members and assess needs promptly
• Direct customers to service tools and resources
• Ensure reasonable waiting times in the reception area
• Assist in scheduling appointments as needed
• Maintain communication and route calls efficiently
Requirements:
• High school diploma in a related area
• At least two years of relevant experienc...