Foresters Financial
Customer-Focused New Business Case Manager
Job Description
Join Foresters Financial as a Customer-Focused New Business Case Manager on a 12-month contract. You'll leverage your customer service experience to streamline new business applications.
In this role, you will be responsible for end-to-end case management, ensuring high-quality service for producers and maintaining effective communication. You will proactively manage customer relationships, providing solutions to any escalated issues while upholding service excellence. Your problem-solving skills and attention to detail will be vital in navigating the complexities of business workflows.
Key Responsibilities:
• Handle inbound calls related to new business applications
• Ensure seamless case management throughout the process
• Maintain accurate records and documentation
• Facilitate communication with producers regarding status
• Oversee policy changes and required follow-ups
Requirements:
• Minimum college diploma or equivalent work experience
• 3-5 years i...
In this role, you will be responsible for end-to-end case management, ensuring high-quality service for producers and maintaining effective communication. You will proactively manage customer relationships, providing solutions to any escalated issues while upholding service excellence. Your problem-solving skills and attention to detail will be vital in navigating the complexities of business workflows.
Key Responsibilities:
• Handle inbound calls related to new business applications
• Ensure seamless case management throughout the process
• Maintain accurate records and documentation
• Facilitate communication with producers regarding status
• Oversee policy changes and required follow-ups
Requirements:
• Minimum college diploma or equivalent work experience
• 3-5 years i...