Gemini Group
Customer Experience Specialist (Thunder Bay)
Job Description
About the Role
This is a customer‑facing, early‑career position that supports customer success, implementation, and project delivery. You will work closely with senior Customer Experience Managers to support customer implementations, assist with projects, and build strong relationships that drive adoption and long‑term customer success.
Key Responsibilities
- Support the care provider organization’s end‑to‑end experience, contributing to adoption and renewal outcomes.
- Assist with GoldCare rollouts, implementations, and customer initiatives under the guidance of senior CX team members.
- Deliver professional services such as system training and guidance on configuring GoldCare to customer workflows.
- Capture care provider and care worker feedback and help translate it into actionable insights for the product team.
- Build and maintain positive relationships with customer stakeholders through regular engagement and follow‑u...