Gemini Group
Customer Experience Specialist (Moncton)
Job Description
About the role
This is a customer‑facing, early‑career role that supports customer success, implementation, and project delivery. You will work closely with senior Customer Experience Managers to support customer implementations, assist with projects, and build strong relationships that drive adoption and long‑term customer success. This role is ideal for professionals in Home & Community Care or Long‑Term Care who are looking for a career change—leveraging their industry knowledge in a customer‑facing role with room to grow.
Important: To be considered, you must have direct experience working in Home & Community Care or Long‑Term Care. Candidates without this experience will not be considered.
Key responsibilities
- Support the care provider organization’s end‑to‑end experience, contributing to adoption and renewal outcomes.
- Assist with GoldCare rollouts, implementations, and customer initiatives under the guidance of senior CX...