Dormont Manufacturing Co
Customer Experience Specialist at Relay
Job Description
Elevate customer support with Relay as a Customer Experience Specialist. Engage with clients via phone and email to enhance their experience while growing your expertise in Fintech.
Join an evolving team at Relay, where we're expanding our Customer Support engine. This role requires clear communication and a proactive approach to problem-solving. Collaborate cross-functionally with Marketing and Engineering while contributing to a support knowledge base that benefits our customers.
Key Responsibilities:
• Engage customers through empathetic phone and email support
• Build meaningful relationships with clients beyond small talk
• Collaborate on troubleshooting with Engineering and Risk teams
• Create and update support knowledge articles for customers
• Track customer interaction data for insights and improvements
Requirements:
• Minimum 1 year in customer support or related field
• Excellent written and verbal communication skills
• Strong empathy and r...
Join an evolving team at Relay, where we're expanding our Customer Support engine. This role requires clear communication and a proactive approach to problem-solving. Collaborate cross-functionally with Marketing and Engineering while contributing to a support knowledge base that benefits our customers.
Key Responsibilities:
• Engage customers through empathetic phone and email support
• Build meaningful relationships with clients beyond small talk
• Collaborate on troubleshooting with Engineering and Risk teams
• Create and update support knowledge articles for customers
• Track customer interaction data for insights and improvements
Requirements:
• Minimum 1 year in customer support or related field
• Excellent written and verbal communication skills
• Strong empathy and r...