Job Description
The Role: Customer Experience Representative
What you are looking for:
A closely connected cultureA total rewards package meant to enhance your work-life flexibilityFully utilizing your talentProfessional growth and development via challenging projects and assignmentsWarm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care NetworkReporting to the Manager, Call Centre, the Customer Experience Representative is responsible for responding to customer enquiries and requests across multiple channels and proactively working with business partners to resolve any issues in a timely and professional manner.
What you’ll be doing:
Providing an exceptional customer experience alwaysConducting telephonic intake of any customer feedback, complaints or inquiries and taking steps to provide first call resolutionReviewi...