TELUS Digital
Customer Experience Process Improvement Consultant
Job Description
Join TELUS Digital as a Customer Experience Process Improvement Consultant and lead initiatives that reshape customer interactions. Utilize your expertise to optimize customer processes and eliminate friction points effectively.
This role demands both strategic planning and swift execution as you partner with various departments to analyze operational performance. Proficient in methodologies like Lean Six Sigma, you'll facilitate discussions that foster innovative solutions and a culture of continuous improvement to enhance overall customer satisfaction.
Key Responsibilities:
• Analyze business intelligence for ongoing improvement
• Lead cross-functional workshops and improvement initiatives
• Design effective processes to reduce customer escalations
• Measure impacts on customer satisfaction and performance metrics
• Engage with stakeholders to communicate progress and outcomes
Requirements:
• Proven expertise ...
This role demands both strategic planning and swift execution as you partner with various departments to analyze operational performance. Proficient in methodologies like Lean Six Sigma, you'll facilitate discussions that foster innovative solutions and a culture of continuous improvement to enhance overall customer satisfaction.
Key Responsibilities:
• Analyze business intelligence for ongoing improvement
• Lead cross-functional workshops and improvement initiatives
• Design effective processes to reduce customer escalations
• Measure impacts on customer satisfaction and performance metrics
• Engage with stakeholders to communicate progress and outcomes
Requirements:
• Proven expertise ...