Michaels Stores
Customer Experience Manager at Michaels
Job Description
Elevate customer satisfaction as a Customer Experience Manager at Michaels in Grande Prairie, AB. This role focuses on effective front-end management and customer-centric operations.
In this vital position, you will oversee front-end operations, ensuring compliance with SOPs and achieving key performance indicators (KPIs). Your leadership will enhance customer service and manage omnichannel processes while training and developing your customer experience team. You'll also handle inventory processes and assist the Store Manager to maintain a positive shopping environment.
Key Responsibilities:
• Lead adherence to standard operating procedures and company policies
• Manage front-end policies and train team for KPI achievements
• Plan and execute in-store events and promotions
• Assist with cash reconciliation and inventory processes
• Serve as Manager on Duty, modeling positive behavior
Requirements:
• Retail management experience preferred
• Ability to stay...
In this vital position, you will oversee front-end operations, ensuring compliance with SOPs and achieving key performance indicators (KPIs). Your leadership will enhance customer service and manage omnichannel processes while training and developing your customer experience team. You'll also handle inventory processes and assist the Store Manager to maintain a positive shopping environment.
Key Responsibilities:
• Lead adherence to standard operating procedures and company policies
• Manage front-end policies and train team for KPI achievements
• Plan and execute in-store events and promotions
• Assist with cash reconciliation and inventory processes
• Serve as Manager on Duty, modeling positive behavior
Requirements:
• Retail management experience preferred
• Ability to stay...