Indigo Books & Music Inc.
Customer Experience Manager at Indigo
Job Description
Shape customer engagement as a Customer Operations Manager at Indigo. Elevate omni-channel shopping experiences and lead a motivated team committed to exceptional service.
In your role as Customer Operations Manager, you will leverage your management skills to foster a supportive team environment while ensuring sales goals are met. Your leadership will focus on improving customer experiences through effective omni-business strategies. You will play a crucial role in influencing change and promoting continuous learning within the store culture.
Key Responsibilities:
• Motivate team members to deliver service excellence
• Act as a customer advocate in all processes
• Implement and assess sales strategies for improvement
• Collaborate on visual merchandising and inventory control
• Promote health and safety compliance for staff and customers
Requirements:
• Degree preferred or equivalent experience
• 2-3 years of management in retail
• Open availability fo...
In your role as Customer Operations Manager, you will leverage your management skills to foster a supportive team environment while ensuring sales goals are met. Your leadership will focus on improving customer experiences through effective omni-business strategies. You will play a crucial role in influencing change and promoting continuous learning within the store culture.
Key Responsibilities:
• Motivate team members to deliver service excellence
• Act as a customer advocate in all processes
• Implement and assess sales strategies for improvement
• Collaborate on visual merchandising and inventory control
• Promote health and safety compliance for staff and customers
Requirements:
• Degree preferred or equivalent experience
• 2-3 years of management in retail
• Open availability fo...