Customer Experience Coordinator - Resident Support

Remote | Full-Time or Part-Time

HomeCrew helps people find nice rooms for rent in nice areas, while creating a resident experience that feels welcoming, thoughtful, and professional from the very beginning.

We are looking for a warm, proactive, and highly organized Resident Experience Coordinator to become one of the key voices of our company. This person will support residents throughout their journey with HomeCrew, from their first inquiry to move-in, follow-up check-ins, referrals, and move-out.

This is a resident-facing role with a direct impact on satisfaction, retention, referrals, and the overall reputation of the HomeCrew brand. The ideal candidate is friendly, reliable, detail-oriented, and genuinely enjoys making people feel supported and cared for.

Responsibilities

• Promptly and warmly call new resident inquiries.
• Follow up with residents at key moments, including...