Customer Experience Associate Manager Toronto

Join DECIEM in Toronto as a Customer Experience Associate Manager, focusing on logistics and exceptional customer service. Lead order management and ensure accurate fulfillment for B2B clients.
As an Associate Manager of Customer Operations, you will utilize your supply chain expertise to drive operational efficiency at DECIEM. This role emphasizes managing logistics, chargeback validation, and financial coordination. Your detail-oriented approach will ensure inventory meets customer demand while facilitating smooth communication across teams.
Key Responsibilities:
• Manage order lifecycle from receipt to invoicing
• Ensure customer order accuracy and timely processing
• Provide updates to B2B clients on order fulfillment
• Collaborate with logistics to maintain shipping schedules
• Tackle and resolve shipment issues promptly
Requirements:
• Minimum 2 years’ experience in logistics or supply chain
• Excellent organizational and detail-oriented skills
• ...