Customer Experience Analyst

For over 25 years, we’ve helped organizations deliver critical communications with accuracy, security, and speed through innovative technology, omnichannel communication, and a commitment to excellence. Serving more than 1,500 customers across diverse industries, we create communication solutions that keep businesses moving forward.

The Customer Experience Analyst role at Doxim is responsible for developing and maintaining these customer relationships with 3 main goals in mind:

• Driving the end‑to‑end onboarding phase of the customer journey, ensuring that the customer’s experience achieves the definition of “what success equals” that they provided to us pre‑close.
• Ensuring that the customer’s ongoing journey with us delivers a positive experience, such that they are willing to entertain expansion of the Doxim relationship through up‑sell and cross‑sale initiatives.
• Ensuring that the customer’s long‑term experience with Doxim is a ...