Customer Excellence Rep

**LOCATION**:Acuna / Coahuila (MX-COA), Mexico | **BRAND**: Bendix | **REQUISITION ID**:**** |** JOB GRADE**: 13
|** ON-SITE/REMOTE**: On-site
**JOB DESCRIPTION**:
**Position Summary**:
Our Customer Excellence team has a razor-sharp focus to further strengthen the linkage between our customers and our business.
The team brings together complementary operations across our company to refine our forward-facing customer focus approach and to achieve greater synergies.
Customer Excellence is a solid commitment by Bendix to bring to life a holistic methodology aimed at outstanding customer service, flexibility, and responsiveness.
With an approach that is people-oriented, performance-driven, and customer-first, the _Customer Service Representative_ role is critical to achieve our goals.
**Essential Functions**:
- Perform Root Cause Analysis and define permanent corrective actions to resolve order fulfillment errors
- Support system/process enhanceme...