Croesus Finansoft, Inc.
Customer Delivery Director at Croesus
Job Description
Join Croesus as the Customer Delivery Director, focusing on enhancing client programs and customer satisfaction through effective delivery strategies. Work in a hybrid environment in Laval or Montreal.
This leadership role entails managing the Customer Delivery function, ensuring successful implementation and deployment of solutions for clients. You'll be instrumental in driving governance, performance metrics, and evolving delivery practices while continuously working on customer experience improvements.
Key Responsibilities:
• Establish governance frameworks for delivery
• Oversee the customer project portfolio for defined outcomes
• Collaborate with product and technology teams
• Identify barriers to adoption and create solutions
• Support mentorship and development within teams
Requirements:
• Proven experience in delivery management within the fintech space
• Excellent leadership and collaboration skills
• Bachelor’s degree in business or technolog...
This leadership role entails managing the Customer Delivery function, ensuring successful implementation and deployment of solutions for clients. You'll be instrumental in driving governance, performance metrics, and evolving delivery practices while continuously working on customer experience improvements.
Key Responsibilities:
• Establish governance frameworks for delivery
• Oversee the customer project portfolio for defined outcomes
• Collaborate with product and technology teams
• Identify barriers to adoption and create solutions
• Support mentorship and development within teams
Requirements:
• Proven experience in delivery management within the fintech space
• Excellent leadership and collaboration skills
• Bachelor’s degree in business or technolog...