Customer Defect Tracking Engineering Specialist Mississauga

Overview

Be a key contributor to Veraltos product reliability efforts in London, Ontario as a Customer Defect Tracking Engineering Specialist. Own the lifecycle of issue resolution for enhanced engineering standards.

This role reports directly to the Director of Product Verification & Assurance. You will engage in the Customer Defect Tracking & Resolution initiative, translating real-world performance insights into actionable improvements. By driving collaboration across departments and employing a thorough analysis of service issues, you will help refine verification and operational processes.

Key Responsibilities

• Analyze escalated field issues and identify systemic patterns


• Champion cross-functional fields issue resolutions


• Validate and verify corrective action strategies


• Integrate field insights into updated engineering standards


• Communicate status and...