Customer Contact Centre Agent

Customer Contact Centre Agent

Permanent full time | Work location to be determined

Are you deeply committed to ensuring that every business client gets the best service in a timely manner? Do you enjoy working with clients and understanding their needs? Are you naturally curious and always ready to help out your teammates? If so, we need your skills.

CHALLENGE

The Client Contact Centre agent’s role is to establish and maintain business relationships with current and prospective members. Your job is to advise members on how to use products and services and ATMs and help them as needed. You will carry out all steps in the sales process and follow up with members. Client Contact Centre agents must be attentive to member needs and take a proactive approach to managing members while always looking for ways to improve service quality. You will be expected to answer phone calls quickly and efficiently and provide outstanding customer service in high cal...