Intercity Packers Ltd.
Customer Care Specialist at Gordon Food Service
Job Description
Deliver exceptional support as a Customer Care Specialist with Gordon Food Service. This role involves customer service, order processing, and relationship building through efficient communication via multiple channels.
Gordon Food Service is seeking a skilled Customer Care Specialist to enhance customer relationships while navigating product inquiries and order management. This position requires proficiency in customer support processes and effective communication. You will engage with customers to problem-solve issues, utilizing E-Commerce technologies to streamline service delivery.
Key Responsibilities:
• Manage orders through EDI and third-party systems
• Serve as a liaison between account managers and customers
• Handle inquiries about inventory and product information
• Coordinate delivery exceptions with transportation departments
• Mentor new Customer Care Specialists and conduct training
Requirements:
• High School Diploma with 3+ years in customer ...
Gordon Food Service is seeking a skilled Customer Care Specialist to enhance customer relationships while navigating product inquiries and order management. This position requires proficiency in customer support processes and effective communication. You will engage with customers to problem-solve issues, utilizing E-Commerce technologies to streamline service delivery.
Key Responsibilities:
• Manage orders through EDI and third-party systems
• Serve as a liaison between account managers and customers
• Handle inquiries about inventory and product information
• Coordinate delivery exceptions with transportation departments
• Mentor new Customer Care Specialists and conduct training
Requirements:
• High School Diploma with 3+ years in customer ...