Crawford Packaging
Customer Care Representative in London
Job Description
Join Crawford Packaging in London, Ontario as a Customer Care Representative. This full-time role emphasizes customer interaction and order management, requiring strong communication and problem-solving skills.
In this permanent position, you will be the first contact for customers, managing inquiries through various channels while providing timely support to the sales team. The role involves processing customer orders, maintaining accurate records, and resolving concerns efficiently. Your contribution is vital to enhancing customer satisfaction and building lasting relationships.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat
• Accurately enter and manage customer orders
• Verify order details before invoicing
• Monitor open orders and follow up with customers
• Document customer interactions and transactions
Requirements:
• High School Diploma or equivalent
• Experience in Customer Service or Sales is an asset
• Stron...
In this permanent position, you will be the first contact for customers, managing inquiries through various channels while providing timely support to the sales team. The role involves processing customer orders, maintaining accurate records, and resolving concerns efficiently. Your contribution is vital to enhancing customer satisfaction and building lasting relationships.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat
• Accurately enter and manage customer orders
• Verify order details before invoicing
• Monitor open orders and follow up with customers
• Document customer interactions and transactions
Requirements:
• High School Diploma or equivalent
• Experience in Customer Service or Sales is an asset
• Stron...