Customer Care (El Porvenir)

Job Summary The BOS Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. BOS Analyst will provide daily support to in-bound customer contacts (and potentially Evolus sales and fields), questions and requests related to orders, product support, order replacements, subscriptions,

Responsibilities

• In-bound customer communication (General Support across all activities Chat/Text Support as needed)
• Primary on Customer MasterData, FAV – address verification. Perform searches for accounts, facilities, and patient profiles; update sensitive information like phone numbers while adhering to HIPAA guideline
• Primary on Order Replacement, Rolled Shipments
• Primary on Demo Product, Subscription Orders
• All team members support Colle...