Customer Care Associate (REMOTE Contract- 6 month)- Bilingual French/English

Overview

This 6‑month contract Customer Care Associate is responsible for delivering exceptional service and support to customers by handling inquiries, resolving issues, and ensuring a smooth and positive experience across all touchpoints.

Key Responsibilities

• Respond to customer order and quotation requests received via telephone, e‑mail, written and faxed correspondence.
• Perform necessary follow‑up to ensure customer service expectations are met.
• Facilitate profitable growth and the sales process by adhering to department incentive and initiative programs.
• Research and suggest alternative products to customers.
• Represent products, increasing sales wherever appropriate or as requested.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Resolve customer issues, including issuance of credit concessions.
• Refer complex, non‑standard problems to supervisor.