Owens Corning Foundation
Customer Associate in Windsor, Quebec
Job Description
Enhance customer loyalty as a Customer Associate in Windsor, Quebec. Provide order support, process inquiries, and ensure satisfaction through SAP order management.
Reporting directly to the Customer Service Manager, this role requires strong communication and problem-solving skills. With a minimum of two years in customer service, you'll expertly validate orders, communicate updates, and manage customer inquiries. Your ability to work collaboratively will ensure a seamless order process and support customer satisfaction.
Key Responsibilities:
• Process customer orders accurately using SAP
• Validate purchase order details and delivery requirements
• Communicate order status and changes to customers
• Respond to inquiries about pricing and shipping
• Coordinate with internal teams for accurate delivery
Requirements:
• High school diploma required
• Minimum two years in a customer service role
• Fully bilingual in spoken and written communication
• St...
Reporting directly to the Customer Service Manager, this role requires strong communication and problem-solving skills. With a minimum of two years in customer service, you'll expertly validate orders, communicate updates, and manage customer inquiries. Your ability to work collaboratively will ensure a seamless order process and support customer satisfaction.
Key Responsibilities:
• Process customer orders accurately using SAP
• Validate purchase order details and delivery requirements
• Communicate order status and changes to customers
• Respond to inquiries about pricing and shipping
• Coordinate with internal teams for accurate delivery
Requirements:
• High school diploma required
• Minimum two years in a customer service role
• Fully bilingual in spoken and written communication
• St...