CSS Guatemala

About the job

Inbox Health is seeking a technically oriented, customer centric individual to join our Client Success organization. As a Client Support Specialist (CSS, you will support the Client Success and Engagement teams in onboarding medical practices onto our software platform and ensuring that we are resolving issues and identifying and communicating the value we are delivering to these practices on an ongoing basis.

Job Responsibilities

• Support successful implementations of solution for clients
• Field communications from clients
• Work with clients on all issues and ensure timely, accurate responses, including troubleshooting software and integration related issues.
• Follow specific procedures to resolve client issues
• Communicate statuses of issues and of resolutions
• Oversee updates to customer configurations
• Work with the product team to identify product enhancement opportuni...