InDrive Group
CS Content Designer Hybrid - Full Time - Ride-Hailing Brazil
Job Description
CS Content Designer
Department: Customer Service and Experience
Employment Type: Full Time
Location: Brazil
Description
We’re building a Content Design function from scratch — and we need people who want to be a part of that.
We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.
Responsibilities
- Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
- Think scenario-first — not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
- Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
- Help evolve...