Macy’s

Credit Customer Service Representative, Full Time Hybrid, Variable Shifts with Weekends - Mason OH

📍 Location

Warren County, Ohio

⏰ Job Type

Full time

📅 Posted

June 16, 2026

Job Description

Job Overview
In your role as a Macy’s Stores Credit Experience Advocate, you will offer outstanding customer service to both customers and store colleagues who have credit-related questions, concerns, or requests. You will be the primary contact, guaranteeing a positive customer journey and effectively addressing any issues. This position demands excellent communication skills, a robust knowledge of credit services, and the capability to thrive in a fast-paced setting.

What You Will Do
Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly.
Investigate and resolve customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters in a timely manner.
Promote and communicate current sales and loyalty promotions.
Perform thorough account investigations to address customer concerns or conf...
        

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