Coord., Customer Solutions - OCI

Working Location: Ontario, Richmond Hill

Workplace Flexibility: Hybrid

Job Description

The Coordinator, Customer Solutions - OCI supports sales and field service teams by overseeing the processing and fulfillment of customer orders, responding promptly to inquiries from customers and sales teams, and providing exceptional customer service to achieve optimal satisfaction. The role continually maintains and expands understanding of order-entry, inquiry, financial systems, and procedures, operating within policy and procedure guidelines.

Primary Responsibilities

• Sales and Service Order Entry
• Quotes and Quote Revisions
• System Management Knowledge
• Policy and Procedure Compliance
• Record Keeping

Job Duties

• Represent Olympus professionally in email conversations with effective communication skills.
• Continually maintain and expand unders...