Controlador de Llamadas / Manager, Crew Resources Mx (Monterrey)

This position assists on tracks, manages and determines availability of Train and Engine employees. It identifies and notifies Medical Management of potential medical leave requirements or other qualifying events. This role ensures coordination of employee status information into the appropriate software system. It works as liaison with Human Resources Department on policies and procedures to include medical leaves and other federal or state legislation. This position works to continuously improve crew resources processes and ensure transportation support.

Works to assist on a variety of issues where analysis requires evaluation of multiple factors, including business objectives and trends. Adapts plans and priorities to address resource and operational challenges within a functional area; defines department’s operating standards. Translates the business unit’s vision into plans and guides execution. Plans and prioritizes work to meet department commitments...