Content Strategy & Community Engagement Lead (North America)
Job Description
Job Description
Candidates MUST be based in Colombia, Brazil, or Mexico. Candidates open to work in a hybrid environment are preferred, however we are open to review each case.
As the Content Strategy & Community Engagement Lead for North America you will design and execute “always-on” digital journeys and “just-in-time” adoption campaigns. You will bridge the gap between technical capability and operational outcomes. You will work closely with our Journey Mapping Strategist, Product Managers and our Enablement Team to support, educate, and engage customers throughout their lifecycle. Your goal is to ensure value realization and retention from initial login to power-user status.
Responsibilities:
Strategic Marketing & Enablement Liaison:
Cross-Functional Alignment: Serve as the connector between Customer Success, Product Management, User Training and Product Marketing teams to ensure all enablement, adoption and retenti...