Groupe Nordik Inc.
Contact Centre Manager with Groupe Nordik
Job Description
Shape the future of customer service at Groupe Nordik as a Contact Centre Manager. Enhance service delivery by uniting strategic vision and operational excellence.
As the Contact Centre Manager, you will lead a team dedicated to creating rewarding guest experiences. Drawing from at least 5 years of experience, you will oversee KPIs, workforce planning, and technology implementation to streamline customer interactions. Your schedule will be Tuesday to Saturday, optimizing client satisfaction through a hybrid operating model.
Key Responsibilities:
• Oversee operational excellence and define brand alignment
• Monitor and drive key performance indicators
• Recruit and train top talent for customer service
• Develop innovative self-service solutions and automation
• Manage complex customer escalations and feedback
Requirements:
• DEC in business administration or equivalent degree
• Minimum of 5 years in customer service leadership
• Experienced in multi-sit...
As the Contact Centre Manager, you will lead a team dedicated to creating rewarding guest experiences. Drawing from at least 5 years of experience, you will oversee KPIs, workforce planning, and technology implementation to streamline customer interactions. Your schedule will be Tuesday to Saturday, optimizing client satisfaction through a hybrid operating model.
Key Responsibilities:
• Oversee operational excellence and define brand alignment
• Monitor and drive key performance indicators
• Recruit and train top talent for customer service
• Develop innovative self-service solutions and automation
• Manage complex customer escalations and feedback
Requirements:
• DEC in business administration or equivalent degree
• Minimum of 5 years in customer service leadership
• Experienced in multi-sit...