Valsoft Corporation
Contact Center Operations Manager Role
Job Description
Shape the future of customer service as a Manager of Contact Center Operations. Utilize your leadership and operational expertise to enhance systems and processes in a driven environment.
In this role, you will oversee daily activities within the call center and ensure compliance with policies to uphold outstanding customer care. With responsibilities including coaching staff and managing performance metrics, your leadership will be essential for staff development and operational success. Bringing change management experience will help you promote a positive workplace and improve organizational efficiency.
Key Responsibilities:
• Direct daily operations and activities of the assigned team
• Ensure compliance with guidelines for high-quality service
• Promote company initiatives and partner with dev teams
• Provide coaching, performance evaluations, and SMART goal development
• Drive operational improvements to enhance customer experience
Requirements:
• Bache...
In this role, you will oversee daily activities within the call center and ensure compliance with policies to uphold outstanding customer care. With responsibilities including coaching staff and managing performance metrics, your leadership will be essential for staff development and operational success. Bringing change management experience will help you promote a positive workplace and improve organizational efficiency.
Key Responsibilities:
• Direct daily operations and activities of the assigned team
• Ensure compliance with guidelines for high-quality service
• Promote company initiatives and partner with dev teams
• Provide coaching, performance evaluations, and SMART goal development
• Drive operational improvements to enhance customer experience
Requirements:
• Bache...