Manulife
Complaint Consultant
Job Description
The Complaint Consultant role is a key member of the Canadian Complaints Office team and reports to the Director of the Complaint Office. The team is responsible for critical functions of handling complaints for the Canada Segment and supporting the reporting and regulatory needs.
Position Responsibilities
Partnering with key stakeholders such as legal and compliance
Supporting Regulator requests by phone and email
Reviewing and gathering information related to new, ongoing and historical Complaint cases
Writing formal responses to regulatory inquiries
Supporting regulatory reporting on Complaint files
Required Qualifications
Experience with formal written communication
Experience working with (or in) Compliance functions
Experience working with regulators
Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be r...
Position Responsibilities
Partnering with key stakeholders such as legal and compliance
Supporting Regulator requests by phone and email
Reviewing and gathering information related to new, ongoing and historical Complaint cases
Writing formal responses to regulatory inquiries
Supporting regulatory reporting on Complaint files
Required Qualifications
Experience with formal written communication
Experience working with (or in) Compliance functions
Experience working with regulators
Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be r...