Computer Methods International Corp.
CMiC Client Support Analyst Role
Job Description
Join CMiC as a Client Support Analyst, providing top-tier assistance to users navigating our advanced software. This role emphasizes problem-solving and client engagement in a collaborative setting.
As a Client Support Analyst, you will be at the forefront of customer interactions, handling inquiries and troubleshooting issues. Analyze customer tickets and replicate problems to offer insightful solutions, while actively contributing to our Knowledge Base. Your ability to adapt and prioritize will be crucial in maintaining a high level of service and communication with clients and internal teams.
Key Responsibilities:
• Address and resolve client inquiries efficiently
• Triage product queues based on issue severity
• Facilitate web meetings to assist customers effectively
• Document and communicate issues to programming teams
• Contribute feedback for product improvements
Requirements:
• College/University Degree...
As a Client Support Analyst, you will be at the forefront of customer interactions, handling inquiries and troubleshooting issues. Analyze customer tickets and replicate problems to offer insightful solutions, while actively contributing to our Knowledge Base. Your ability to adapt and prioritize will be crucial in maintaining a high level of service and communication with clients and internal teams.
Key Responsibilities:
• Address and resolve client inquiries efficiently
• Triage product queues based on issue severity
• Facilitate web meetings to assist customers effectively
• Document and communicate issues to programming teams
• Contribute feedback for product improvements
Requirements:
• College/University Degree...
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