DigitalOcean
Cloud Support Engineer
Job Description
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We are hiring for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer focused individual that leverages his/her technical expertise for giving best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting.
What You’ll Be Doing
- Provide best support and solutions to our Customers through tickets, chat, emails
- Maintain a strong desire to help the customers with empathy.
- Strong teamwork in a 24/7 environment, with flexible schedule in rotating shifts (nights, weekends)
- Monitor and react to different abuse r...