Cloud Solution Support Engineer

KMS Technology Mexico - IT Support Engineer

At KMS Technology Mexico, we are passionate about building innovative software solutions that drive impact. As part of an international tech company, we offer a collaborative and inclusive environment where your ideas matter and your growth is our priority.

Responsibilities

• Excellent English communication skills, strong problem‑solving abilities, and the capacity to learn new products and technologies quickly.
• Play a key role in maintaining smooth IT operations and ensuring a positive support experience for internal and external users.
• Manage, troubleshoot, and resolve tickets in IT service management platforms (ideally Zendesk or similar).
• Document solutions, contribute to knowledge base articles, and improve support processes.
• Monitor system performance and proactively identify and address potential issues.
• Collaborate with IT and product teams to reso...