Clio
Clio’s Digital Customer Success Manager
Job Description
Lead Clio’s strategy for digital customer success as a Program Manager, focusing on customer retention and engagement through innovative automation. Your role will include driving program efficiency for SMB solutions.
As part of Clio's Scaled Customer Success Program, you will manage digital journeys and contribute to resource development. This position requires a strategic mindset to evaluate program performance and gather insights to facilitate improvements. Collaboration with marketing and customer education will be essential in creating impactful 1:many programs for client engagement.
Key Responsibilities:
• Execute digital customer success strategies effectively
• Develop and document operational processes and insights
• Monitor performance indicators for program refinement
• Collaborate on engaging content for broader reach
• Implement AI-based solutions for enhanced workflows
Requirements:
• 2–4 years in customer success or operations
• Experience w...
As part of Clio's Scaled Customer Success Program, you will manage digital journeys and contribute to resource development. This position requires a strategic mindset to evaluate program performance and gather insights to facilitate improvements. Collaboration with marketing and customer education will be essential in creating impactful 1:many programs for client engagement.
Key Responsibilities:
• Execute digital customer success strategies effectively
• Develop and document operational processes and insights
• Monitor performance indicators for program refinement
• Collaborate on engaging content for broader reach
• Implement AI-based solutions for enhanced workflows
Requirements:
• 2–4 years in customer success or operations
• Experience w...