Casago
Client Support Specialist
Job Description
About This Job
As a Client Support Specialist, you will be the first point of contact for our franchisees when they need assistance with their orders. You will handle a variety of inquiries, ensuring a smooth and efficient resolution. This position reports to the Client Support Lead.
Please ensure that you upload an English version of your resume / C.V.
Essential Job Functions
Assist franchisees with tracking orders, resolving issues with damaged or missing items, and addressing questions about product availability.
Act as a bridge between franchisees and our suppliers to ensure any supply-related issues are resolved quickly and effectively.
Respond to support requests through the Gorgias platform integrated with our Shopify store, as well as through our dedicated support email address.
Contribute to a collaborative work environment that promotes open communication, innovation, and employee engagement.
Other duties as assigned because every day is differ...
As a Client Support Specialist, you will be the first point of contact for our franchisees when they need assistance with their orders. You will handle a variety of inquiries, ensuring a smooth and efficient resolution. This position reports to the Client Support Lead.
Please ensure that you upload an English version of your resume / C.V.
Essential Job Functions
Assist franchisees with tracking orders, resolving issues with damaged or missing items, and addressing questions about product availability.
Act as a bridge between franchisees and our suppliers to ensure any supply-related issues are resolved quickly and effectively.
Respond to support requests through the Gorgias platform integrated with our Shopify store, as well as through our dedicated support email address.
Contribute to a collaborative work environment that promotes open communication, innovation, and employee engagement.
Other duties as assigned because every day is differ...