Kaizen Lab Inc.
Client Support Analyst at AbaData
Job Description
Elevate client satisfaction as a Client Support Analyst at AbaData in Red Deer, AB. Provide exceptional onboarding and support to enhance user experience across our innovative energy technology solutions.
As a key member of the support team, you will be the first point of contact for client inquiries. This role requires in-depth product knowledge, technical troubleshooting, and routine account maintenance to ensure all clients have a seamless experience. Your contributions will help build lasting relationships and improve client satisfaction.
Key Responsibilities:
• Respond to client support inquiries via email, phone, and chat
• Develop deep product knowledge through ongoing training
• Manage client devices, including Tier 1 troubleshooting
• Perform routine account maintenance and updates
• Maintain detailed records of client interactions in HubSpot
Requirements:
• Experience in a customer-facing role, preferably SaaS
• Technical Diploma or Degree prefer...
As a key member of the support team, you will be the first point of contact for client inquiries. This role requires in-depth product knowledge, technical troubleshooting, and routine account maintenance to ensure all clients have a seamless experience. Your contributions will help build lasting relationships and improve client satisfaction.
Key Responsibilities:
• Respond to client support inquiries via email, phone, and chat
• Develop deep product knowledge through ongoing training
• Manage client devices, including Tier 1 troubleshooting
• Perform routine account maintenance and updates
• Maintain detailed records of client interactions in HubSpot
Requirements:
• Experience in a customer-facing role, preferably SaaS
• Technical Diploma or Degree prefer...