Client Success & Support Specialist

About Our Client

Our client is a digital rewards marketplace platform based in Singapore. They were established in 2012 and operate in more than 30 countries through local offices and strategic partnerships. They have over 500,000 users across more than hundreds of companies. Their platform is engaging employees, fostering customer loyalty, and enhancing partners' productivity. Their mobile and web solutions gamify rewards, ensuring they are easy-to-use, relevant, fun, and engaging.

About the Role

We're looking for a Client Success & Support Specialist — a hands-on, high-impact role at the heart of our Client's client delivery operations. You will spend your time equally split between two core responsibilities:
1. Client Success Operations (50%) – ensuring clients achieve their goals on our Client's platform through smooth onboarding, campaign coordination, reporting, and ongoing account support.
2. Customer ...