Client Services Manager

Company Overview

It's Your Time Business Services Inc is a boutique professional services firm providing high-touch, personalized client support. We are seeking an experienced Client Services Manager to own client relationships, manage service delivery, and lead internal practitioners.

This is not a sales role. There are no cold calls or quotas. Success in this role is measured by client satisfaction, operational excellence, and team performance.

Role Overview

As a Client Services Manager, you are the primary point of contact for clients and the bridge between clients and internal practitioners. You ensure work is delivered on time, within scope, and to a high standard—while continuously improving processes and client experience.

Key Responsibilities

Client Onboarding & Relationship Management

• Lead structured new-client onboarding using clear checklists and timelines
• Run regular client check-ins...