Client Services Analyst

This position is based out of our manufacturing site at St. SE office.

Principle Responsibilities and Duties

• Provide Tier I and II support for desktops, laptops, mobile devices, printers, and supported software
• Log, track, and resolve incidents and service requests in the approved ITSM tool in accordance with SLAs
• Create, update, and maintain knowledge base articles and internal documentation to support consistent issue resolution and reduce repeat incidents
• Ensure all tickets are clearly documented with troubleshooting steps, resolution details, and relevant technical notes for auditability and knowledge sharing
• Support user onboarding and offboarding activities including account provisioning, access changes, and equipment preparation
• Troubleshoot issues related to Microsoft 365, Windows, VPN connectivity, and common enterprise applications such as SAP
• Escalate complex or unresolved iss...