Client Onboarding Coordinator (Saltillo)

Please note: This position requires full-time on-site availability in SALTILLO, COAH.
, MEX. (No remote position).
DYADlaw, P.C., a fast-growing law firm dedicated to supporting immigrants in achieving their American Dreams, seeks an organized and compassionate Onboarding Specialist.
This role will focus on ensuring a seamless and welcoming introduction for new clients, handling critical initial steps such as explaining the contract, managing down payments and retainers, and ensuring all required documents are in place.
The Onboarding Coordinator will guide clients through the onboarding process, contributing to DYADlaw's mission of providing life-changing legal services.Compensation$21,000ResponsibilitiesReply to incoming calls from customers including products and service questions, general information, and complaints.Interact with the sales lead to maintain and improve service and product knowledge.Provide thorough follow-ups to customer interactions, ensuring cus...