DXC Technology
Client-Focused Helpdesk Support Role for IT Challenges
Job Description
Unlock your potential in a client-focused Helpdesk Support role based in Ottawa. Provide crucial IT support with a focus on quick resolution and exceptional service delivery.
This position requires a dedicated team player with 3-5 years of hands-on experience in technical support. You will be engaging with clients to resolve technology issues promptly while maintaining detailed records of all interactions. Expertise in IT troubleshooting and support applications will be essential as you help ensure seamless operations in a demanding environment.
Key Responsibilities:
• Provide timely telephone and email support
• Document IT requests meticulously in the system
• Resolve requests based on priority and urgency
• Troubleshoot and diagnose software and hardware issues
• Apply problem-solving techniques for efficient resolutions
Requirements:
• 3-5 years general IT support experience
• Proven problem-solving and communication skills
• Ability to work indepen...
This position requires a dedicated team player with 3-5 years of hands-on experience in technical support. You will be engaging with clients to resolve technology issues promptly while maintaining detailed records of all interactions. Expertise in IT troubleshooting and support applications will be essential as you help ensure seamless operations in a demanding environment.
Key Responsibilities:
• Provide timely telephone and email support
• Document IT requests meticulously in the system
• Resolve requests based on priority and urgency
• Troubleshoot and diagnose software and hardware issues
• Apply problem-solving techniques for efficient resolutions
Requirements:
• 3-5 years general IT support experience
• Proven problem-solving and communication skills
• Ability to work indepen...