CBI Health
Client Experience Associate at CBI Health
Job Description
Join CBI Health in Woodstock as a Client Experience Associate. You'll create welcoming environments while managing client inquiries, scheduling, and administrative tasks to enhance client satisfaction.
As the first point of contact for clients, the Client Experience Associate ensures everyone feels supported and valued. You will address inquiries via multiple channels, assist with effective scheduling based on care plans, and strive to mitigate potential challenges proactively. Your role is pivotal in creating a positive atmosphere conducive to healing and enhancing operational efficiency.
Key Responsibilities:
• Create a welcoming environment for clients and guests
• Respond to inquiries via phone, email, and SMS within 24 hours
• Solve problems swiftly to enhance client experience
• Schedule clients effectively based on clinician care plans
• Educate clients on using digital booking tools
Requirements:
• Strong relationship-building abilities
• Proven pr...
As the first point of contact for clients, the Client Experience Associate ensures everyone feels supported and valued. You will address inquiries via multiple channels, assist with effective scheduling based on care plans, and strive to mitigate potential challenges proactively. Your role is pivotal in creating a positive atmosphere conducive to healing and enhancing operational efficiency.
Key Responsibilities:
• Create a welcoming environment for clients and guests
• Respond to inquiries via phone, email, and SMS within 24 hours
• Solve problems swiftly to enhance client experience
• Schedule clients effectively based on clinician care plans
• Educate clients on using digital booking tools
Requirements:
• Strong relationship-building abilities
• Proven pr...