Client Experience Agent

Do you enjoy providing attentive service, finding solutions, and supporting people with professionalism?

Join our team as a Client Experience Agent and help deliver a human-centered, thorough, and efficient experience to our clients, employers, plan members, and brokers within the Investments and Retirement sector.

In this role, you will be at the heart of the client experience, responding to inquiries, ensuring high-quality follow-ups, and supporting case processing with professionalism, empathy, and attention to detail. You will thrive in a collaborative environment where your customer-focused mindset, ability to learn, and commitment to accuracy will make a meaningful impact.

• Excellent communication skills in both French and English, with strong verbal and written abilities.
• Relevant experience in customer service, administrative support, or a role involving the management of inquiries, follow...